Privacy Policy

1. Who We Are

FRANCELY is a mobile application designed to help users learn the French language through interactive content, exercises, and audio.

• App name: FRANCELY
• Developer / Company: App Tricks Studio
• Contact email: thibault@apptricksstudio.com

This Privacy Policy applies to:

• The FRANCELY iOS application
• Any related services, content, or website that links to this policy

2. Information We Collect

We only collect information that is necessary to provide and improve FRANCELY.

2.1 Information You Provide to Us

Depending on how you use the App, we may collect:

• Account information
  • Email address
  • Password (hashed, not stored in plain text)
  • Apple Sign In ID or other authentication identifiers (if applicable)
• Profile information
  • Name or nickname (if you choose to provide it)
  • Preferred learning level or language settings
  • Other optional profile data (e.g., learning goals)
• Support and communication
  • Any information you provide when you contact us (email content, screenshots, etc.)

2.2 Information Collected Automatically

When you use FRANCELY, we may automatically collect:

• Usage data
  • App screens visited
  • Features used
  • Session duration
  • Progress in lessons or exercises
• Device information
  • Device model
  • Operating system and version
  • App version
  • Language and region settings
• Log data
  • IP address (may be truncated or anonymized)
  • Date and time of access
  • Crash logs and performance data

2.3 Information From Third Parties

We may receive information from:

• Analytics and performance providers
  (e.g., Apple App Analytics or similar)
• Payment platforms
  (e.g., Apple App Store in-app purchases) – for example, information that a subscription has been purchased or renewed (we do not receive your full payment card details).

3. How We Use Your Information

We use your information for the following purposes:

• To provide and operate FRANCELY
  • Create and manage your account
  • Deliver lessons, exercises, and progress tracking
  • Save your learning history and preferences
• To improve and personalize the App
  • Understand how users interact with the App
  • Improve content, features, and performance
  • Personalize your learning experience (e.g., level, recommendations)
• To communicate with you
  • Respond to support requests and feedback
  • Send important notices about changes to the App or this Privacy Policy
  • (If applicable) send optional learning tips or updates, where permitted by law
• To maintain security and prevent abuse
  • Detect and prevent fraudulent or abusive activity
  • Protect our services and users
• To comply with legal obligations
  • Respond to lawful requests from authorities
  • Comply with applicable laws and regulations

We do not sell your personal data.

4. Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data on the following legal bases:

• Performance of a contract: When processing is necessary to provide you with the App and its features, including account management and learning content.
• Legitimate interests: For example, to improve our App, prevent fraud, and secure our services, in a way that does not unduly impact your rights and freedoms.
• Consent: When required by law (e.g., certain analytics, marketing emails, or cookies where applicable). You can withdraw your consent at any time.
• Compliance with legal obligations: When processing is necessary to comply with applicable laws and regulations.

5. How We Share Your Information

We may share your information with:

• Service providers: Third-party companies that help us operate and improve FRANCELY, such as:
  • Hosting providers
  • Analytics services
  • Error and crash reporting tools
  These providers only process your data on our behalf and under our instructions.
• Payment and platform providers:
  • Apple (App Store and in-app purchases)
  • Other vendors necessary for processing subscriptions or purchases
• Authorities and legal requests:
  • When required to comply with a legal obligation
  • To protect our rights, property, or safety, or that of others

We do not sell your personal data to third parties.

6. International Data Transfers

Your information may be processed in countries other than the one in which you reside.

If your data is transferred outside the European Economic Area (EEA) or the United Kingdom, we will take appropriate safeguards, such as:

• Using service providers in countries with adequate data protection laws, or
• Entering into Standard Contractual Clauses or equivalent legal safeguards.

7. Data Retention

We keep your personal data for as long as necessary to:

• Provide you with the App and services
• Fulfil the purposes described in this Privacy Policy
• Comply with legal obligations (e.g., tax, accounting)
• Resolve disputes and enforce our agreements

When we no longer need your data, we will delete or anonymize it.

You may request deletion of your account and data at any time (see Your Rights below).

8. Your Rights

8.1 Rights Under GDPR (EEA/UK Users)

If you are in the EEA or UK, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”): Request deletion of your personal data, under certain conditions.
• Right to restriction of processing: Request that we limit the processing of your data in certain cases.
• Right to data portability: Receive your personal data in a structured, commonly used format, and transmit it to another service where technically feasible.
• Right to object: Object to certain types of processing based on our legitimate interests.
• Right to withdraw consent: Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.

You can exercise these rights by contacting us at thibault@apptricksstudio.com. You also have the right to lodge a complaint with your local data protection authority.

8.2 Rights Under CCPA/CPRA (California Residents)

If you are a resident of California, you may have the following rights (subject to legal exceptions):

• Right to know: Request information about the categories and specific pieces of personal information we have collected about you.
• Right to delete: Request deletion of the personal information we have collected about you.
• Right to correct: Request correction of inaccurate personal information.
• Right to non-discrimination: You will not be discriminated against for exercising your privacy rights.

We do not sell or “share” your personal information for cross-context behavioral advertising as defined under California law.

You can exercise these rights by contacting us at thibault@apptricksstudio.com.

9. Children’s Privacy

FRANCELY is not intended for children under 13 without parental consent.

• We do not knowingly collect personal data from children under this age.
• If you are a parent or guardian and believe your child has provided us with personal data, please contact us at thibault@apptricksstudio.com so we can delete it.

10. Security

We take appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (e.g., HTTPS)
• Limited access to personal data on a need-to-know basis
• Regular updates and monitoring for vulnerabilities

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Services

FRANCELY may include links to or integrations with third-party services. These services may have their own privacy policies, which we encourage you to review.

Examples of third parties we may use include:

• Analytics: Analytics Providers
• Hosting: Cloud/Backend Provider
• Crash reporting: Crash Reporting Service
• Payments: Apple (App Store in-app purchases)

We are not responsible for the privacy practices of third-party services.

12. Cookies and Similar Technologies

If we use cookies or similar technologies on our website or within the App, it is generally for:

• Remembering your preferences
• Measuring usage and performance
• Improving the user experience

Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.

13. Links to Other Sites

FRANCELY may contain links to external websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

• We will update the “Effective date” at the top of this page.
• In case of significant changes, we may notify you in the App or by other appropriate means.

Your continued use of FRANCELY after the updated Privacy Policy becomes effective means that you accept the changes.

15. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our data practices, you can contact us at:

App Tricks Studio
Email: thibault@apptricksstudio.com